Privacy Policy

1. Overview

Offerlane provides catering planning and delivery across Australia. In the course of enquiries, bookings, and service delivery, we may collect personal data such as names, contact details, event information, dietary preferences, payment references, and correspondence. We aim to handle this data carefully, with clear purpose limitation and retention controls aligned to operational needs and applicable Australian privacy principles.

2. Data we collect

Typical data includes: identification and contact details; details about an event such as date, venue, guest count, and menu preferences; information needed for invoicing and reconciliation; and communications exchanged with our team. Where relevant, we may receive venue access instructions and supplier coordination notes. We avoid collecting sensitive data unless it is strictly necessary for menu planning or safety, such as declared allergies.

3. How we use data

We use personal data to respond to enquiries, prepare proposals, manage logistics, deliver food and service, process payments, and provide post-event support. Operational uses include confirming delivery windows, labeling items for dietary requirements, and coordinating staff. We may also use non-identifying analytics to understand general service performance, such as typical lead times and seasonal demand patterns.

4. Legal bases

Our primary bases include performance of a contract or steps prior to entering a contract; legitimate interests in providing and improving catering services; and consent where required by law or platform settings. If we rely on consent, you may withdraw it at any time using the contact channels below. Withdrawal does not affect processing that has already taken place under a valid basis.

5. Sharing

We may share data with staff and trusted suppliers who support your event, such as venues, equipment providers, or logistics partners. Those parties are expected to handle information consistently with agreed instructions. We may also disclose data if required by applicable law, regulation, or a lawful request from authorities.

6. Transfers

Our operations are based in Australia. If a transfer outside your state or territory occurs for technical reasons (for example, cloud hosting), we aim to use providers offering appropriate safeguards and access controls consistent with Australian privacy expectations.

7. Retention

We retain personal data for as long as needed to manage enquiries, bookings, accounting, and aftercare, and then archive or delete it in line with our records schedule. Retention periods vary depending on legal, tax, and operational requirements. We periodically review stored data and remove items that are *** longer required.

8. Your choices

You may request access to your personal data, ask for corrections, or raise concerns about handling. Where practical, we will provide concise explanations of processing activities. For marketing communications, you can opt out using instructions within messages or by contacting our team.

9. Security

We use a combination of administrative measures, staff training, and technical controls to reduce risks such as accidental loss, unauthorised access, or alteration. Measures may include role-based access, password practices, device safeguards, and supplier due diligence. While *** method is entirely free of risk, we work to maintain proportionate protections and encourage responsible data sharing practices among staff and partners.

10. Cookies and analytics

Our site may use cookies or similar technologies for essential functions, preferences, and aggregated analytics. You can manage preferences using your browser settings and the cookie banner on our website. Analytics reports we review are typically aggregated and used to understand performance rather than to profile individuals.

11. Children

Our services are designed for event organisers and related stakeholders. We do not knowingly target children. If you believe a child has provided personal data, please contact us so we can assess and take appropriate steps.

12. Contact

To exercise rights or ask questions, contact Offerlane at Offerlane@outlook.com or by phone at + (61) 47 395-28-67. Postal and office address: Apartment 7, 14 Bay Street, Brighton VIC 3186, Australia.

13. Updates

We may update this Privacy Policy to reflect changes in services, regulations, or practices. The latest version will appear on this page with the effective date. Material changes may be highlighted within the page for clarity.