Legal information & terms of service

This page sets out the legal terms governing the provision of catering and related services by Offerlane in Australia, including consumer rights, privacy, dispute resolution and company registration details.

Last updated: 1 July 2026

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Company & registration

Offerlane operates as an Australian company. Below are our formal business details for legal and invoicing purposes.

  • Trading name: Offerlane
  • Legal entity: Offerlane Pty Ltd
  • ABN: 12 345 678 901
  • Registered office: Apartment 7, 14 Bay Street, Brighton VIC 3186, Australia
  • Contact: +61 473 952 867 • Offerlane@outlook.com
Registered office

Bookings, cancellations & refunds

These terms set out how bookings are made, deposits and final payments, cancellation rights and any refund entitlements under Australian Consumer Law (ACL).

A non-refundable deposit of 25% is required to secure most event bookings. Full menu and guest numbers must be confirmed *** later than 7 days before the event unless otherwise agreed in writing.

Cancellations within 14 days of the event may incur up to 100% cancellation fees depending on the supplier commitments. Refunds and remedies will be considered consistent with ACL consumer guarantees where applicable.

Quotes are valid for 30 days and subject to change after that period. Suppliers' cost changes (e.g. food cost inflation) may lead to reasonable adjustments, which will be communicated in advance.
Event setup

Privacy & data handling

Offerlane collects personal information necessary to provide catering and related services. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

  • We only retain data needed for service delivery, billing, or legal obligations.
  • We do not sell personal information. We may share limited details with trusted suppliers and payment processors.
  • For details on your rights, data access, correction, or deletion, see our Privacy Policy or use the request form below.
Data protection

Liability, indemnity & governing law

Subject to any non-excludable rights under Australian Consumer Law, Offerlane's liability for loss arising from the supply of goods or services is limited to the extent permitted by law.

You agree to indemnify Offerlane against claims arising from your breach of these terms or events outside our control (force majeure). These terms are governed by the laws of Victoria, Australia.

Force majeure

We are not liable for delays or failures due to events beyond our reasonable control (weather, supplier failure, transport disruptions, public health orders).

Complaints, requests for access & disputes

If you have a complaint, privacy access request, or wish to raise a dispute, please provide details using the form. We will acknowledge within 5 business days and aim to resolve matters within 30 days.

By submitting you consent to the processing of your request in accordance with our Privacy Policy and applicable Australian law.

Alternative contacts

Phone:+61 473 952 867

Email:Offerlane@outlook.com

Postal: Apartment 7, 14 Bay Street, Brighton VIC 3186, Australia

Additional legal notices

Catering hygiene

All food is prepared in licensed premises. Customers must notify Offerlane of any food allergies or dietary requirements at the time of booking. We take reasonable steps to avoid cross-contamination but cannot guarantee an allergen-free environment.

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